STORE POLICY

All services provided in our store and our company registered at www.glowingforest.com belong to our company and are operated by us.

Our company may collect personal data for various purposes. Below, it is explained how and in what way the collected personal data is obtained and how it is protected.

Through membership or by filling out various forms and surveys on our store, our members’ personal information (such as name-surname, company details, phone, address, or e-mail addresses) is collected by our store in accordance with the nature of the business.

Our company may, from time to time, send campaign information, details about new products, and promotional offers to its customers and members. During membership registration, our members can choose whether to receive such information, and later, after logging into their account, they can change this choice in the account information section or notify us via the link in the informational message they receive.

During the approval process carried out through our store or via e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope specified in the “User Agreement” made with our members.

To identify system-related problems and to quickly resolve any issues or disputes regarding the service provided, our company records and uses the IP addresses of its members. IP addresses can also be used to generally identify users and to gather comprehensive demographic information.

Our company may use the requested information for purposes outside the scope and purposes specified in the Membership Agreement, either itself or through its partners, for direct marketing purposes. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user, or information about transactions made through our store, may be used—without disclosing our members’ identity—for various statistical evaluations, database creation, and market research by our company and its partners, outside the purposes and scope specified in the “Membership Agreement.”

Our company undertakes to keep confidential information strictly private and confidential, to consider this a confidentiality obligation, and to take and exercise all necessary measures and care to ensure and maintain confidentiality, to prevent any or all of the confidential information from entering the public domain, or from unauthorized use or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our websites. Your credit card information is never stored in our system.

There are two things you should check to understand whether you are on a secure site when entering the transaction process. One is the key or lock icon at the bottom line of your browser. This indicates that you are on a secure internet page and that all your information is encrypted and protected. This information is used only in accordance with the transaction process and your instructions. Credit card information used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification, independent of our shopping sites. If the card’s availability is confirmed, shopping continues. Since no information about the card can be viewed or recorded by us, it is prevented from being obtained by third parties under any circumstances.

Orders placed online with a credit card are checked by our company against Credit Card Fraud. For this reason, for customers placing an order from our shopping sites for the first time, financial and address/phone information must be verified before the order can proceed to the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank may be contacted to verify this information.

Only you can access and change all the information you provide when becoming a member. If you securely protect your login information, it is impossible for others to access or change information about you. For this purpose, membership transactions are carried out within a 128-bit SSL security area. This system is an unbreakable international encryption standard.

Nowadays, internet shopping sites with an information hotline or customer service, and with clear address and telephone details, are preferred more. This way, you can get detailed information about all matters you are curious about and obtain more reliable information about the trustworthiness of the online shopping service provider.

Note: We recommend that you pay attention to the presence of the company’s clear address and phone number on internet shopping sites. If you are going to shop, before doing so, note all the phone/address information of the store you are buying from. If you are unsure, call before shopping to confirm. On all online shopping sites belonging to our company, all information about our company and its location is provided.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you send to us via the credit card mail-order method will be stored by our company in accordance with the principle of confidentiality. This information is kept for 60 days to address potential disputes regarding credit card charges with the bank, after which it is destroyed. Since you can naturally object to the bank in the event of any charge to your card beyond the approved mail-order form amount for the products you ordered and prevent payment of such an amount, this does not pose a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company bears no responsibility for the privacy practices or content of sites accessed through these links. The advertisements published on our site are distributed to our users via our advertising partners. The principles of this Privacy Policy apply only to the use of our store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited cases listed below, our company may disclose user information to third parties outside the provisions of this “Privacy Policy.” These cases are limited to:

• Compliance with obligations imposed by applicable legal rules issued by authorized legal authorities such as laws, statutory decrees, and regulations;

• Fulfilling and implementing the requirements of the “Membership Agreement” and other agreements concluded with our users;

• Request for information about users for the purpose of an investigation or inquiry duly conducted by the authorized administrative and judicial authorities;

• Cases where providing information is necessary to protect the rights or safety of users.

E-MAIL SECURITY

Never write your credit card number or passwords in any e-mails you send to our store’s Customer Service regarding your orders. The information contained in e-mails can be seen by third parties. Our company can under no circumstances guarantee the security of information transmitted from your e-mails.

BROWSER COOKIES

Our company can obtain information about users visiting our store and the use of the website by these users through a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user’s browser to be stored in the main memory. The technical communication file facilitates internet usage by storing information and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times, and how long they stay, and also to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept technical communication files, but users can change the settings to prevent cookies from arriving or to have a warning sent when a cookie is sent.

Our company may change the provisions of this “Privacy Policy” at any time by publishing them on the site, sending an e-mail to users, or publishing them on its site. If the provisions of the Privacy Policy change, they will take effect on the date of publication.

For any questions and suggestions regarding our privacy policy, you can send an e-mail to info@glowingforest.com. You can reach our company at the contact information below:

Company Name: Gizem Nur KIRAN – GLOWING FOREST SHOP
Address: SUADİYE MAHALLESI AYŞEÇAVUŞ CADDESİ YONCA APT NO5A KADIKÖY / ISTANBUL
E-mail: info@glowingforest.com
Tel:
Fax: